What our Clients Say
Customer expectations of service increase every year, and it is essential that we keep our order completion times competitive and that our agents are able to keep their delivery promises to customers.
The decision to employ facilitators was crucial to the success of the away day. The Consultancy Company’s consultants provided the challenge and the energy needed for us to get the most out of a busy, but vital day. I would certainly recommend them to others
The review was undertaken swiftly and professionally but with a personal touch that was much appreciated.
We made changes that would have taken us years if we had tried to do it through our normal meeting processes. We really valued your down to earth approach: going to find out and solving problems quickly.
We were very pleased with your consultant's work in both fulfilling his specific task in leading the programme but also in preparing for his successor. He was very clear thinking and structured in his approach and brought a lot of knowledge of current health and social care issues to the table.
The whole of the Senior Leadership Team welcomed The Consultancy Company’s professional and supportive approach. It delivered a day that enabled us to discuss the opportunities for improvement freely and identify a way forward.
Your consultants guided the group through the RIE process extremely well and made the event a success.