Everything we do is about helping you, and your organisation, implement changes that make a positive difference, and to do so in a way that will ensure those changes are sustainable.

In our experience what needs to change is usually quite well understood, at least after some diagnosis, but often how to change is less clear or is not even considered.

Pragmatic approach to change

There are many theories and tools developed by academics, consultancies, and the so called “leadership gurus” – all will bring some insight and can be useful in some situations, sometimes. As experienced practitioners we have come across and used many if not most of them.

This experience has led us to adopt a real world, pragmatic approach that recognises every organisation is different and every situation has its own unique challenges. These challenges require fresh thinking and a solution that takes into account your specific culture, and the type of change required.

So whether we are using Soft System Thinking, Lean, TQM, Systems Development or Project Management methods, it’s the pragmatic use of these tools and perspectives that is the hallmark of designing and implementing successful change programmes – for us pragmatism means adopting a theory that is useful for the situation faced!

Having said that there are some key, and repeatedly proven, principles that underpin our approach to change.

5-step process

The first is our basic 5-step change process framework. This is really useful way to think about any change and to structure an approach that guides you to understand; where you are, where you want to be and why, what is required to get there, how to get there and how to sustain the change.

Stakeholder ManagementManaging Stakeholders

The second key principle is that the management of change is essentially a social process, and is fundamentally about leading, managing and supporting all those people who will be impacted or who are involved. Stakeholder Management is critical and rather than just an afterthought is actually a critical discipline at the heart of the change process. (Click here to download our Stakeholder Management Guide).

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Related blog : Stakeholders are People 


Integrated Approach

Our third principle is that any change of significance is best thought about in a holistic way. For us an Integrated Approach means:

  1. Leading change involves engagement from the top AND active participation from those involved or impacted.
  2. The objectives of change should be to deliver beneficial outcomes as well as to develop capabilities for the future.
  3. The focus of the change programme must consider people and culture as well as processes, systems and structure.

We consider our role to be one of supporting and empowering all those involved, working with leaders, teams and individuals and using our expertise and experience to help you to design and then implement a change process that works for you.

Project Management

A word or two about project management.

Regardless of the type of change or approach taken the benefits of applying a disciplined, but pragmatic, approach to scheduling and monitoring activities, managing risks and issues, and communicating with all those involved is a key success factor for all change activity and our consultant engagements.

Using tools such as PRINCE2, your preferred methods, or our own project management approach – ProAct© – we’ll use our project management skills to keep the process on track and help ensure the delivery of successful outcomes – making strategy happen!