Quality Assurance - Management consultants
In providing management consultancy services for our clients, it is our objective to meet fully meet the expectations of our clients in all aspects of the work we deliver and the business relationship we establish.
We seek to achieve this by:
- Developing high standards of competence and capability in our management consultants in accordance with our status as a Premier Practice within the Institute of Management Consultancy and with the requirements of our certification as an Investor-In-People.
- Ensuring that all of our consultants understand and share best-practice both within and across markets and undertake a programme of continuous professional development through our internal learning ‘academy'. To find out more about our academy follow this link – The Colin Barkey Academy.
- Operating a Quality Management System in accordance with the requirements of ISO 9000:2000.
- Maintaining a Total Client Care programme based on a philosophy of Continuous Improvement which is an integral part of each consultancy delivery.
- For each client engagement the assigned consultant is responsible to the client for achieving the contracted terms of reference
- In addition, a key feature of our Quality Assurance procedures is the appointment of a senior member of the practice as an ‘independent' Quality Director to each project
- The Quality Director is responsible for the operation of the Quality Assurance procedures and ensuring that Quality Assurance Standards are achieved
Consultancy
Our commitment is to deliver total client satisfaction with the management consultancy services that we provide. We back up this commitment with considerable investment in maintaining the quality of our consultancy team and the quality of the work that we deliver.
