Case Studies
Follow the link to read the full case study details:
CUSTOMER SERVICE
- Improved Customer Service for a Market Leader
- Creating Airline Customer Service Excellence
- Improving Global Customer Relationships and Clarifying NPD Focus
DISTRIBUTION MODELLING & THIRD PARTY SOURCING
- Outsourced Distribution in the Chemical Industry
- Fast Savings for Fast Food Firm
- Hi Tech, Low Volume Sourcing from China
- Delivering a smart Logistics Solution for the NHS
E-SUPPLY CHAIN
- E-Fulfillment into a Pan European Automotive Manufacturer
- Factory Relocation to the Far East
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INVENTORY
- European Inventory Optimisation
- Lean and Mean in a Traditional Environment
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PROJECT MANAGEMENT
- Creating Consistency for a Building Products Company
- Performance Improvement for a Global FMCG Business
- Reducing the Risks for an Insurance Company
- Creating the Standard for a Pop Star
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STRATEGY
- Cross Industry Benchmarking for a Leading Retailer
- Operational Turnaround at a Major Brewery
- Business Recovery in Food Services
FAR EAST OUTSOURCING
LEAN MANUFACTURING
Delivering a smart Logistics Solution for the NHS
The client
NHS Project Team working on establishment of new pan-county decontamination service for surgical instruments.
A pathfinder project for the NHS.
The challenge
Centralised decontamination services requiring efficient logistics solution for 9 PCTs comprising over 300 GPs and 100 Clinic locations.
To be compatible with planned solution for acute hospitals.
48 hour turn-round to point of collection.
Compliant with latest 'Carriage of Dangerous Goods' Act.
Environmentally efficient solution.
The solution
Initial interviews with both potential service users and existing transport providers within the NHS organisation revealed a wide range of localised service provision and a variety of transport solutions. The consultation also indicated that provision of a high service level in transport was key to the successful take-up of the new service, especially by the GP community.
Further investigation confirmed the feasibility of developing a vehicle fleet capable of heandling a 'mixed use' service covering the full spectrum of 'low volume, high frequency' deliveries to the Primary Care community by provision of appropriate load segregation.
The requirements for numbers of vehicles and costs for both a dedicated fleet for this service and a fully integrated 'mixed use' solution were modelled using data compiled from a variety of disparate sources. Detailed modelling indicated that significant cost savings could be achieved with the integrated solution, at the same time providing a higher service level than would be viable for a 'stand alone' solution.
This proposed solution was met with enthusiastic support from the local NHS community, and the results of the study incorporated into the business case for the overall project.
Implementation to follow.
Benefits at a glance
As a result of our work with them the client gained the following benefits:
- Costs for integrated logistics solution reduced by around 40% compared to a dedicated solution.
- Ability to offer significantly higher service level.
- Increased flexibility for both user and decontamination providers.
- Minimum increase in required stock of surgical instruments.
- Smooth instrument flow and geographic reach achieved by use of acute hospital trucking network.
