Case Studies
Follow the link to read the full case study details:
CUSTOMER SERVICE
- Improved Customer Service for a Market Leader
- Creating Airline Customer Service Excellence
- Improving Global Customer Relationships and Clarifying NPD Focus
DISTRIBUTION MODELLING & THIRD PARTY SOURCING
- Outsourced Distribution in the Chemical Industry
- Fast Savings for Fast Food Firm
- Hi Tech, Low Volume Sourcing from China
- Delivering a smart Logistics Solution for the NHS
E-SUPPLY CHAIN
- E-Fulfillment into a Pan European Automotive Manufacturer
- Factory Relocation to the Far East
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INVENTORY
- European Inventory Optimisation
- Lean and Mean in a Traditional Environment
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PROJECT MANAGEMENT
- Creating Consistency for a Building Products Company
- Performance Improvement for a Global FMCG Business
- Reducing the Risks for an Insurance Company
- Creating the Standard for a Pop Star
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STRATEGY
- Cross Industry Benchmarking for a Leading Retailer
- Operational Turnaround at a Major Brewery
- Business Recovery in Food Services
FAR EAST OUTSOURCING
LEAN MANUFACTURING
Outsourced Distribution in the Chemical Industry
The client
£85 million specialist chemical producer
Highly competitive and cost sensitive marketplace
Supply Chain Cost Base eroding competitive position
The challenge
Little change in working practices for 10 years
No true knowledge of distribution costs
Piecemeal evolution of nominated hauliers
No measure of service; customers dissatisfied and moving to rival producers
The solution
Due to the conservative nature of the Client, the change process had to be seen to evolve from within their management team. We worked with them to extract and analyse cost data and then to build a model of their distribution profile which allowed the Client to evaluate a number of different cost and operational scenarios. Our knowledge of best practice, benchmark costs and performance levels was then integrated into the model to produce a prioritised list of viable alternative distribution strategies.
As a result, it was decided to outsource bulk distribution to a third party. The Consultancy Company managed the tendering process, using the model to provide like-for-like comparisons for each tender response. We used our in-depth knowledge of the industry to include only those third parties that had the capability and capacity to undertake the work effectively.
Once a haulier was selected, client staff were trained so as to effectively manage the relationship. We monitored performance for the first 3 months to ensure a seamless transition through the change process.
Benefits at a glance
- 22% reduction in distribution cost
- Ongoing continuous improvement processes established including a series of performance metrics
- 30% improvement in bulk distribution performance
- Recommendations made to rationalise packaged distribution and further reduce the cost base
