Case Studies
Follow the link to read the full case study details:
CUSTOMER SERVICE
- Improved Customer Service for a Market Leader
- Creating Airline Customer Service Excellence
- Improving Global Customer Relationships and Clarifying NPD Focus
DISTRIBUTION MODELLING & THIRD PARTY SOURCING
- Outsourced Distribution in the Chemical Industry
- Fast Savings for Fast Food Firm
- Hi Tech, Low Volume Sourcing from China
- Delivering a smart Logistics Solution for the NHS
E-SUPPLY CHAIN
- E-Fulfillment into a Pan European Automotive Manufacturer
- Factory Relocation to the Far East
- European Inventory Optimisation
- Lean and Mean in a Traditional Environment
- Creating Consistency for a Building Products Company
- Performance Improvement for a Global FMCG Business
- Reducing the Risks for an Insurance Company
- Creating the Standard for a Pop Star
- Cross Industry Benchmarking for a Leading Retailer
- Operational Turnaround at a Major Brewery
- Business Recovery in Food Services
FAR EAST OUTSOURCING
INVENTORY
LEAN MANUFACTURING
PROJECT MANAGEMENT
STRATEGY
Business Recovery in Food Services
The client
Specialist sandwich filler distributor
Operating nationally from 3 separate warehouse sites
Recently acquired following receivership
The challenge
Identify the reasons for insolvency
Implement a rectification programme
Return the company to profitability and growth as soon as possible and with minimum investment
The solution
Following an intense review period into the structure of the company, its marketplace, customers, internal personnel and financial structures, The Consultancy Company established a recovery plan based around headcount reduction, people and processes coupled with a renewed focus on sales.
Lack of central control was identified as a key failing and the business was quickly re-engineered from 3 profit centres into one single business. Poor performing staff were removed, including the Finance Director and we filled the role of Interim Managing Director whilst a full time General Manager was appointed.
The three Regional Depots were subsequently closed and centralised into one operation whilst transport costs were reduced by 30% by restructuring delivery routes.
In parallel, the telesales team was centralised in one location and incentives introduced in order to re-focus them on added value selling rather than just order taking. The field sales team were also incentivised and re-positioned into areas with greater potential. Finally, customer service was enhanced by enabling day 1 order for day 2 delivery.
Benefits at a glance
- The business was returned to profitability in 3 months
- 10% increase in customer base
- 20% increase in route profitability
- New management team put in place, operating a programme of continuous improvement
