Case Studies
Follow the link to read the full case study details:
CUSTOMER SERVICE
- Improved Customer Service for a Market Leader
- Creating Airline Customer Service Excellence
- Improving Global Customer Relationships and Clarifying NPD Focus
DISTRIBUTION MODELLING & THIRD PARTY SOURCING
- Outsourced Distribution in the Chemical Industry
- Fast Savings for Fast Food Firm
- Hi Tech, Low Volume Sourcing from China
- Delivering a smart Logistics Solution for the NHS
E-SUPPLY CHAIN
- E-Fulfillment into a Pan European Automotive Manufacturer
- Factory Relocation to the Far East
- European Inventory Optimisation
- Lean and Mean in a Traditional Environment
- Creating Consistency for a Building Products Company
- Performance Improvement for a Global FMCG Business
- Reducing the Risks for an Insurance Company
- Creating the Standard for a Pop Star
- Cross Industry Benchmarking for a Leading Retailer
- Operational Turnaround at a Major Brewery
- Business Recovery in Food Services
FAR EAST OUTSOURCING
INVENTORY
LEAN MANUFACTURING
PROJECT MANAGEMENT
STRATEGY
Creating the Standard for a Pop Star
The client
The UK subsidiary of one of the world's leading soft drinks company
The challenge
The client needed to integrate two global soft drinks businesses and had very limited major programme and project management expertise
At the same time the annual business planning process needed more structured support
The solution
The current processes and skills were analysed to create an understanding of the exact nature and scope of the problem. Together with the client we then explored best fit options to create the shortest possible route to a successful integration that would also encompass the planning process.
It became apparent that there were no agreed standards for managing major projects, but to date the company had been able to rely on a rapidly reducing number of very experienced individuals. Due to the ongoing global expansion of the business in a short time these skills would be lost to the UK company.
The results of the analysis were presented to the Managing Director together with the recommendation that a company standard be established in order to ensure that:
the current problems were speedily resolved and
that future programmes would maintain the quality and effectiveness of this process
Based on our successful ProAct methodology we designed a client specific set of standards for managing all future projects.
We then designed and delivered the appropriate training and once the Senior Project Manager had started the project we provided ongoing coaching support to ensure achievement of the project goals.
Benefits at a glance
As a result of our work with them the client gained the following benefits:
- The integration project was brought under control
- The client was seen to manage the project and gained personal credibility
- The integration was completed on time and within budget
- The business planning project was found to be three projects and appropriate resources were applied in time to ensure an effective completion
