Case Studies
Follow the link to read the full case study details:
CUSTOMER SERVICE
- Improved Customer Service for a Market Leader
- Creating Airline Customer Service Excellence
- Improving Global Customer Relationships and Clarifying NPD Focus
DISTRIBUTION MODELLING & THIRD PARTY SOURCING
- Outsourced Distribution in the Chemical Industry
- Fast Savings for Fast Food Firm
- Hi Tech, Low Volume Sourcing from China
- Delivering a smart Logistics Solution for the NHS
E-SUPPLY CHAIN
- E-Fulfillment into a Pan European Automotive Manufacturer
- Factory Relocation to the Far East
- European Inventory Optimisation
- Lean and Mean in a Traditional Environment
- Creating Consistency for a Building Products Company
- Performance Improvement for a Global FMCG Business
- Reducing the Risks for an Insurance Company
- Creating the Standard for a Pop Star
- Cross Industry Benchmarking for a Leading Retailer
- Operational Turnaround at a Major Brewery
- Business Recovery in Food Services
FAR EAST OUTSOURCING
INVENTORY
LEAN MANUFACTURING
PROJECT MANAGEMENT
STRATEGY
Reducing the Risks for an Insurance Company
The client
The Insurance Finance arm of a UK Merchant Bank
Enjoying significant success in a strongly competitive market place
The challenge
The client had commissioned a new IT software and hardware system from a third party supplier to control all operational aspects of their business
They were reliant upon the software provider for project management support as they had no experience of managing major projects
The software supplier was only managing their part of the implementation
The solution
We carried out an immediate review of the project from a business perspective rather than an IT standpoint. It became obvious that there were significant gaps in control and authority, even to the extent that a full funding case had not yet been presented to the parent bank.
We designed and ran a Project Initiation Workshop which included:
Defining project objectives
Agreeing project scope
Creating a resource plan
Creating the timeline
Preparing the funding case
Once funding was agreed we provided the services of a Project Director reporting to the Managing Director to ensure ongoing compliance with the plan. An internal project manager was also coached on the appropriate techniques required for different stages of the project.
Additional support was provided for the Managing Director during final contract negotiations with the suppliers and we provided a specialist systems testing manager for the final stages of implementation.
Benefits at a glance
As a result of our work with them the client gained the following benefits:
- The funding was secured for all aspects of the £1.7 million project.
- The initiation process brought the business focus to the fore and enabled all participants to agree the right resources for success
- When the client staff began to struggle with the final systems testing the risk was identified early and additional resource applied when required
- A new Financial Director was able to take over project control with no disruption to timescale
